From guesswork, to guestwork

Customer engagement and mystery dining specialists

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Mystery Shopper and Customer Feedback services for multi‑site operators of pubs, restaurants, hotels and leisure venues

We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.

Janet Wood  Director

Our clients

We are proud to have longstanding relationships with all of our clients. Please see what some have been kind enough to say about us:

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