Latest News

Discover the latest news and thought leadership from the worlds of mystery dining and reputation management.

The power of a smile

Those of us in service led roles have a duty of care that goes above the mechanics of delivery. We are there to pick people up, to make their day better, to give them joy.

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What’s it like running a pub?

Firstly, if you have never worked in hospitality, please take off those rose-tinted glasses. It’s a huge financial risk and you need AT LEAST tens of thousands of quids to get through your first year.

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Reputation Management

Mystery Visits

Phone & Online Audits