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Why setting realistic expectations is so important
Great service is about the perception of value but when I say ‘value’ I don’t mean in monetary terms. I mean how, as customers, are made to ‘feel’. Core values! The principles which are deeply ingrained in us , inherited from our parents, and moulded to us in our early years.
Why hospitality is important in clinical settings.
This story highlights how using mystery shoppers in a clinical setting can find out what you need to do differently to reassure your patients.
How can I attract more customers to my pub?
If you have a dart board and a pool table, it doesn’t mean you can’t put some effort int the décor and food. Why would you shun away two thirds of your local community by making your pub less welcoming to them?
Why I don’t get super excited!
There are times when the term ‘reaching out’ would be appropriate in my correspondence, but I can’t bring myself to use it. The same goes for being ‘super excited’
The power of a smile
Those of us in service led roles have a duty of care that goes above the mechanics of delivery. We are there to pick people up, to make their day better, to give them joy.
What’s it like running a pub?
Firstly, if you have never worked in hospitality, please take off those rose-tinted glasses. It’s a huge financial risk and you need AT LEAST tens of thousands of quids to get through your first year.