Data capture and quick fire customer feedback at the table.
Monitor and manage your online reputation.
Quick fire feedback from your customers at the table. Takes just twenty seconds of their time while their companions are paying the bill.
Ask your guests about the food, service, ambience and value. Encourage them to leave their emails, to give positive reviews on TripAdvisor and dissuade them from leaving negative public reviews by giving them a private platform to vent on instead.
Post their positive comments to your social media accounts automatically and benchmark your NPS. Full access to dashboard reporting as well as email notifications and weekly reports.
We also supply the tablets uploaded with your custom branded app. No long contracts or expensive set-up fees.
We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.Janet Wood Director
Our Online Review Aggregator will collate all your public feedback onto one dashboard, give you an overall benchmark and enable you to compare your online reputation against your competitors.
The aggregator will pull in all public feedback from Res Diary to Tripadvisor and will notify you when a review has been submitted. The aggregator is ideal whether you are an owner with one location or a Marketing Manager, responsible for multiple sites.