I wished I had a quid for every time one of our Silent Customers moaned about the service charge being added to the bottom of a bill for two. Customers just don't like it.
Back in October, Theresa May announced that tips are no longer the property of restaurant owners. Saying: “We will introduce tough new legislation to ensure that workers get to keep all of their tips – banning employers from making any deductions. It’s another way we are building an economy that works for everyone.”
So, does this legislation mean we will start to see the end of the 'optional' service charge added to our restaurant bills? If so, could this mean that customers end up paying out less tips overall or, could the effort of earning cash tips, raise service standards and improve the customer experience?