This morning LinkedIn reminded me that I've worked at Silent Customer for 11 years.
Seriously, cant believe its been 11 years since Silent Customer was born. I was in my mid 30's when I decided to start up my own business. How quickly a decade passes!
I remember my first terrifying cold calls... two of whom remain my clients today.
When I reflect back on my Heath Robinson start up that cost 300 quid and consisted of a homemade website, questionnaires on Word documents and family & friends forced to be Silent Customers, I can see we have come a long way.
Today we have 10,000 Silent Customers, snazzy software platforms and a gorgeous team, all of whom share our core values of giving feedback kindly.
I'm so grateful to everyone that has helped me along the way and who continue to do so. You know who you are!