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Tel: 01491 572 701
Email: info@thesilentcustomer.com
15 Boston Road
Henley-on-Thames
Oxfordshire RG9 1DY
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Businesses

Please contact us via the form below. We will get back in touch to arrange a chat to find out about your business and your expectations of what customer feedback services can deliver. 

Our bespoke and personal services provide more than just data. We are experts in hospitality and the challenges you face.

We support behavioural change through motivation and positivity. We are not advocates of criticism. 

Mystery Customers

Silent Customers are motivators, not critics and there is no such thing as a free meal, so we are very selective about our assessors.

If you want to apply to become a Silent Customer (mystery shopper) then please click on this link to read first about what is required of you.

You need to be observant, empathic, willing to follow detailed instructions, and enjoy writing. If you think this is you then please apply via the registration form. DO NOT complete the enquiry form below.

How did you find out about us?

Contact Us for a Free Consultation

Mystery customers offer an objective perspective on your customer experience, allowing you to uncover blind spots, identify areas for improvement, and ensure consistent service quality across all touchpoints.

Our experienced team analyse the feedback and recommendations provided by our mystery shoppers, allowing you to make data-driven decisions, implement targeted training programs, and enhance overall customer satisfaction, ultimately driving business growth and success.

Contact our Silent Customer team today for more information.

Enquire Now

Products

Silent Customer

Reputation Management

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Mystery Visits

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Phone & Online Audits

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Free Training Tools

Free Training Tools

Intercepting Complaints

Check-backs and complaint handling go hand in hand. Intercepting a problem before a customer tells you, or Google, not only prevents negative word-of-mouth but can increase revenue through loyalty and positive PR.

Use our fun PEP talk sheets to support your front-line teams in learning how to avoid complaints.

Download PDF

Engaging Conversations

Building a natural and genuine rapport with guests can be the most positive and memorable part of their dining experience. Whilst the food and the environment can be remarkable by itself, making a customer feel that they are more than just a table number, has a far wider reach in terms of spreading positive word-of-mouth.

Use our fun PEP talk sheet to support your front-line teams in learning how to have engaging conversations.

Download PDF

Positive Body Language

Being able to communicate positivity, and with enthusiasm, encourages customers to reciprocate in the same manner. However, most of us are unaware of how we are perceived by others and, whilst we may think we are coming across as welcoming and friendly, our body language could be telling a different story.

Use our fun PEP talk sheet to support your front-line teams in understand the importance of self-awareness.

Download PDF

Relevant Recommendations

Team members need good product knowledge to be able to describe and enthuse, but often don’t know what many of the dishes taste like. A lack of upselling is also often due to a lack of confidence in knowing where to start a conversation that leads to a recommendation.

Use our fun PEP talk sheet to support your front-line teams in learning how to upsell.

Download PDF