Contract Catering Businesses
Mystery Visits From Mystery Shopping Companies
Are you a contract catering business looking to increase customer satisfaction and grow your business? At Silent Customer, we provide expert mystery guest solutions designed specifically for contract catering businesses. We have worked with many successful businesses in this industry, including Expert Taste and The Good Eating Company, to successfully enhance their customer experience.
What Makes Us Unique?
We believe that happy and motivated employees are the key to happy customers and, in turn, a successful contract catering business. With that in mind, we have a strong focus on team motivation and enhancing employee performance and morale. Our holistic and bespoke questionnaires will give you valuable insights that extend beyond surface-level interactions by looking into the underlying factors that contribute to customer satisfaction.
Benefits of Mystery Guests
Maintaining a high level of customer satisfaction is essential for a contract catering business to gain repeat customers, great reviews and long-term success. Our team of highly skilled mystery guests will covertly and discretely experience all areas of your customer journey. They will then provide detailed feedback on their experience. This feedback is turned into actionable positive strategies and recommendations by our team of experts for you to implement and thus increase customer satisfaction.
Bespoke Mystery Guest Questionnaires
With years of experience in serving the contract catering industry, we are best placed to gather and review feedback for your business from our mystery guests. We will work with you to design your bespoke mystery guest questionnaires to suit your business-specific needs. In that way, we can uncover useful and relevant information that you can use to increase customer satisfaction for your business.
Actionable Recommendations
Silent Customer provides positive and actionable recommendations for contract catering businesses that can be put in place promptly to enhance customer satisfaction and grow your business. Using the feedback from our mystery guests, we will look at areas of development needed within your business. Our recommendations may include areas where your staff could benefit from positive training solutions, changes to processes that could increase your customer satisfaction, as well as areas of customer service where your business is thriving and how you can capitalise on that.
Contact Us
If you would like to find out more about how we can support your business and help you increase customer satisfaction, please get in touch with one of our friendly team for a free no-obligation consultation.
Motivate your teams
- Identify training needs to improve customer satisfaction
- Motivate and stimulate teams to excel in their customer interactions
- Benchmark standards in a way that promotes collaboration and change
Get one holistic view of business impact
- Monitor improvements over time
- Compare performance across different sites and area managers
- Identify ways to increase revenue and reduce revenue leakage
Gather real-life insights
- Audit the success of new campaigns and projects
- Action collaborative decision-making at senior management level
- Measure expectations against branding and online influence
