Data capture and quick fire customer feedback at the table.
Monitor and manage your online reputation.
Quick fire feedback from your customers at the table. Takes just twenty seconds of their time while their companions are paying the bill.
Benchmark your NPS. Ask your guests about the food, service, ambience and value. Encourage them to leave their emails, to give positive reviews on Google, improving your SEO, and dissuade them from leaving negative public reviews by giving them a private platform to vent on instead.
Full access to dashboard reporting and link up your benchmarking scores with your Silent Customer mystery shopper programme for KPI's.
No long contracts or set-up fees.
We pride ourselves on understanding behaviours and our aim is to influence change through positive suggestions rather than criticism. We focus on customer sentiment as we believe that insight into how customers feel delivers the greatest value.Janet Wood Director
Our Online Review Aggregator will collate all your public feedback onto one dashboard, give you an overall benchmark and enable you to compare your online reputation against your competitors.
The aggregator will pull in your public feedback including Facebook, Google and TripAdvisor and show you which reveiws have yet to be responded to as well show you key word sentiment. The aggregator is ideal whether you are an owner with one location or a Marketing Manager who is responsible for multiple sites.