Free Training Tools
Free Training Tools
Empower Your Customer Service
We are thrilled to introduce a range of free training tools designed to empower your business in various aspects of customer service. From intercepting complaints to mastering engaging conversations, positive body language, and providing relevant recommendations, these resources are tailored to equip you with the skillset necessary to excel in the realm of customer interaction.
Whether you’re looking to sharpen your communication skills or enhance your ability to understand and fulfil customer needs, these tools are here to support and guide you toward achieving service excellence.
Prepare your business to enhance its customer service skills significantly, as these free tools will enable you to elevate every customer interaction your team have into a positive and impactful experience.
Intercepting Complaints
Check-backs and complaint handling go hand in hand for customer service management. Intercepting a problem before a customer tells you, or Google, not only prevents negative word-of-mouth but can increase revenue through loyalty and positive PR.
Use our fun PEP talk sheets to support your front-line teams in learning how to avoid complaints.
Engaging Conversations
Building a natural and genuine rapport with guests can be the most positive and memorable part of their dining experience. Whilst the food and the environment can be remarkable by itself, making a customer feel that they are more than just a table number, has a far wider reach in terms of spreading positive word-of-mouth for your restaurant or cafe.
Use our fun PEP talk sheet to support your front-line teams in learning how to have engaging conversations.
Positive Body Language
Being able to communicate positivity, and with enthusiasm, encourages customers to reciprocate in the same manner. However, most of us are unaware of how we are perceived by others and, whilst we may think we are coming across as welcoming and friendly, our body language could be telling a different story.
Use our fun PEP talk sheet to support your front-line teams in understand the importance of self-awareness and positive body language.
Relevant Recommendations
Team members need good product knowledge to be able to describe and enthuse, but often don’t know what many of the dishes taste like. A lack of upselling is also often due to a lack of confidence in knowing where to start a conversation that leads to a recommendation.
Use our fun PEP talk sheet to support your front-line teams in learning how to upsell.
Discover a world of possibilities with our free training tools designed exclusively for Silent Customer clients. Elevate your customer service game by accessing resources on intercepting complaints, engaging in conversations, mastering positive body language, and offering relevant recommendations. Transform every customer interaction into a positive and impactful experience with our free training resources. Embrace the opportunity to excel in customer service and start your journey now!
For more information on our mystery shopper and mystery dining services, reach out today on 01491 572 701 or email us at info@thesilentcustomer.com to speak to our friendly team and discover how we are one of the UK’s leading mystery guest companies.