How do I become a hotel mystery shopper?

Anyone can sign up to be a mystery shopper but not everyone will get work and fewer will be chosen for expensive restaurants or hotel visits. Find out how you can be one of the few.

How do I get hotel mystery shops?

Firstly – there is no such thing as a free lunch. The amount of work required reflects the value of the visits. So, generally, the higher the reimbursement the greater the amount of work that it will entail.

All mystery shopping companies work in a similar way, rewarding loyal shoppers who can help with the visits that are less popular,  who can follow instructions to the letter, and who have good observation, excellent written English skills, and a constructive, positive attitude.

If you want to be a mystery guest for hotel visits then you need to rack up the brownie points by doing the less glamourous visits, work hard to prove yourself as reliable, and trustworthy, and show that you understand that your feedback and the way you deliver it makes a huge impact on the motivation of the teams we are there to support.

Here are some more of our more frequently asked questions and here are our top tips to help you get those top jobs.     

What if there aren’t any visits in my area to get on the ladder? 

Another question we are asked is why there are no visits in the particular area you live in. This is sometimes because the visits are allocated very quickly after they are published or, because we are a small agency, we just don’t have any clients with sites in those locations.

When this is the case, we advise that you sign up to other mystery shopping companies so that you can build up your experience and be ready to hit the ground running with us when we do have something in your area.

These are two of the best mystery shopping companies to work for – apart from us obvs!    

HGEM

ProInsight       

Good luck! 

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Reputation Management

Mystery Visits

Phone & Online Audits

Free Training Tools

Free Training Tools

Intercepting Complaints

Check-backs and complaint handling go hand in hand. Intercepting a problem before a customer tells you, or Google, not only prevents negative word-of-mouth but can increase revenue through loyalty and positive PR.

Use our fun PEP talk sheets to support your front-line teams in learning how to avoid complaints.

Engaging Conversations

Building a natural and genuine rapport with guests can be the most positive and memorable part of their dining experience. Whilst the food and the environment can be remarkable by itself, making a customer feel that they are more than just a table number, has a far wider reach in terms of spreading positive word-of-mouth.

Use our fun PEP talk sheet to support your front-line teams in learning how to have engaging conversations.

Positive Body Language

Being able to communicate positivity, and with enthusiasm, encourages customers to reciprocate in the same manner. However, most of us are unaware of how we are perceived by others and, whilst we may think we are coming across as welcoming and friendly, our body language could be telling a different story.

Use our fun PEP talk sheet to support your front-line teams in understand the importance of self-awareness.

Relevant Recommendations

Team members need good product knowledge to be able to describe and enthuse, but often don’t know what many of the dishes taste like. A lack of upselling is also often due to a lack of confidence in knowing where to start a conversation that leads to a recommendation.

Use our fun PEP talk sheet to support your front-line teams in learning how to upsell.