Online and Phone Call Audits
Online and Phone Call Audits
You only have one first chance
Are your teams smiling over the phone? Are they really hearing as well as listening? Are your chatbots asking the right questions?
Understand how your teams can improve the guest experience from the very start of their journey through online and phone call audits.
The digital customer experience
AI and labour-saving technology have come to the forefront in recent years.
Deployed in the right way, these new technologies can empower your teams to engage and sell more effectively and ultimately drive sales growth.
At Silent Customer, we fully understand the role that AI and other labour-saving technologies play in empowering modern businesses in the current business landscape. We are committed to helping organisations leverage these tools to their fullest potential. We can help your teams to improve customer experience and ultimately boost the bottom line.
Evaluate how customers experience your brand from the very first touchpoint
- In-house menu apps
- Chatbot question flows
- Phone call enquiries and sales
- Email enquiries and order forms
- Online ordering and delivery
- Omnichannel reporting
- This initial interaction sets the tone for the entire customer journey and can significantly impact brand perception and loyalty. By continuously monitoring and enhancing the first touchpoint and subsequent interactions, your business can build stronger relationships, foster customer loyalty, and differentiate yourself from competitors.
What’s included in a Silent Customer test-booking report?
Benchmark your teams’ improvements through our fully customisable surveys. By consistently measuring and tracking progress through these tailored surveys, you can gain valuable insights into the effectiveness of your improvements, identify areas for further development, and celebrate achievements within your teams.
Listen to every call and download screen shots, email correspondence and snips to understand customer perception and sentiment.
Gain deeper knowledge of the entire booking journey, to find the insight behind abandoned carts, missed upsell opportunities and customer expectations.
By analysing this data, you can refine your strategies, tailor your offerings, and deliver a more personalised experience that resonates with your target audience.
What do you get if you work with Silent Customer?
There are over 10,000 Silent Customers around the UK, US and UAE, ready to complete covert calls, online test-booking journeys and digital experience reports. These skilled individuals are adept at conducting covert calls, navigating online test-booking journeys, and preparing detailed digital experience reports.
Completed surveys are checked twice by our quality control team before being emailed to you and your teams. This is to empower you and your teams to make informed decisions and drive meaningful improvements in your business operations.
Year-to-date results are emailed monthly and access to our comprehensive, drill-down reporting dashboard is included as standard.
