Testimonials
“We are always looking to enhance our guest experience and improve our attention to detail, so Silent Customer seemed like the perfect fit. The in-depth reporting helps to develop training needs in our restaurants, to understand customer sentiment and build an excellent service culture.”
Hub Box
Hub Box
How did your role at Hub Box tie in with the services we provide?
As Ops Director, a key part of my role is to make sure we are always enhancing our guest experience and improving our attention to detail, so that we can keep building our fanbase.
What were you looking to achieve by enlisting our services? We wanted to gain better knowledge of what our customers look for when they visit our restaurants. Also, the in-depth reporting helps our Operations team to develop training needs in our restaurants.
What were your apprehensions about working with Silent Customer?
We didn’t have any apprehensions, but are always wary about managing costs in the current climate. Mystery diners are a great tool for Operations teams to understand customer sentiment and build an excellent service culture.
What have we achieved for Hub Box?
We have been able to identify training needs in our restaurants to improve our guest experience.
